FAQ: Pocket Tripod | The only phone tripod you need.
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What size do I need?

Instead of having a specific Pocket tripod for each phone model or case (like we used to), now we only have 15 sizes. We’ve tested most of the popular devices and cases, and determined which size will provide the best fit. You can easily find the best size for your device using our Device Guide.

Alternatively, if we haven’t already tested your unique device, you can use our measurement template called the “Fit Card” to determine its size.

If you are able to measure your devices’s thickness, from the screen’s glass to the back of the phone, then just pick the closest smaller size for a snug fit. Example, if you have an iPhone 6s with a thickness of 7.10 mm, then pick the 7.0 mm Pocket Tripod.

Last updated: May 10, 2016 08:35

What if I'm planning on buying the new iPhone in September? Will it work?

You have the choice to pick “iPhone 7” as a reward type when we send out the questionnaire after the campaign ends.

We plan to make Pocket Tripods that will match the upcoming iPhone’s size. As soon as we have the confirmed dimensions released by Apple in September, we’ll start the production. We plan to have them shipped along with the rest of the rewards in October.

Last updated: May 10, 2016 08:37

Can I be sure I'll get my reward?

Yes! This is our second Kickstarter campaign. We shipped all the rewards to our backers from our first campaign on time. We’ve tackled all the production challenges that we’ve faced in the past 3 years. Our production process has become very streamlined an efficient. The funds raised in the second Kickstarter campaign will be going towards paying for minor tooling costs as well as the cost of production of the products.

Furthermore, it’s worth mentioning that in the past 3 years we’ve sold thousands of Pocket Tripod to very happy customers who’ve been impressed by the Pocket Tripod’s capabilities.

Last updated: May 10, 2016 08:38

What if it breaks or if there's a defect?

All Pocket Tripods are individually tested for functionality. They are made of advanced plastic materials.

The Pocket Tripod is backed by a lifetime warranty agains manufacturer’s defects and loss of function under normal use. So if we ship you a Pocket Tripod that's anything less than perfect, we'll have it replaced.

Last updated: May 10, 2016 08:41

What size do I need?

Instead of having a specific Pocket tripod for each phone model or case (like we used to), now we only have 15 sizes. We’ve tested most of the popular devices and cases, and determined which size will provide the best fit. You can easily find the best size for your device using our Device Guide. (https://pocket-tripod.com/lookup)

What if it breaks or if there's a defect?

All Pocket Tripods are individually tested for functionality. They are made of advanced plastic materials. The Pocket Tripod is backed by a lifetime warranty against manufacturer’s defects and loss of function under normal use. So if we ship you a Pocket Tripod that's anything less than perfect, we'll have it replaced.

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: April 2017

Originally we planned to ship the 2016 Pocket Tripod to our backers in October. But since we overshot our goal by a lot, we decided to upgrade the design in the new "Pocket Tripod PRO". As a result the shipping date has been pushed forward to April 27th. If the wait time is too long, you can alway order the original Pocket Tripod directly from our store (https://pocket-tripod.com) using the coupon code: KS2016PTNOW

Last Updated At: 02/14/17 | See Kickstarter Update
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password: https://pocket-tripod.backerkit.com/backer_accounts/password/new.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account at: https://pocket-tripod.backerkit.com/backer_accounts/sign_up.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Account recovery here: https://pocket-tripod.backerkit.com/backer_accounts/sign_in

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

How do I delete my backer account?

While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

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